Refund policy

Before work starts

If you change your mind before we begin work on your order, we'll refund it in full. Just call us or send an enquiry with your order number.

Items we can't recover

If a tape, photo or document can't be transferred because the media is damaged beyond recovery, we refund that unit of the service in full.

If you're not happy

Tell us within 14 days of delivery and we'll redo the work. If we still can't get it right, we'll refund the affected part of your order.

How refunds are paid

Refunds go back to the original payment method, usually within 5–10 business days depending on your bank. Amounts are refunded in USD; your card issuer may apply its own exchange rate.

Your rights

This policy is in addition to your rights under the Australian Consumer Law.