Privacy policy

What we collect

• Your name, email address, phone number and order notes when you place an order or send an enquiry.
• The items and files you give us to work on.
• Payment confirmation details from our payment provider, such as a transaction reference.

We never see or store your full card number. Card payments are processed on our bank's secure payment page.

How we use it

• To complete your order and contact you about it.
• To answer your enquiries.
• To meet our legal and accounting obligations.

We do not sell your information or use your photos, recordings or files for any other purpose.

Your media

Digital copies of your media are kept only as long as needed to deliver your order and are then deleted, usually within 30 days. Tell us if you want them deleted sooner.

Access and correction

You can ask to see or correct the personal information we hold about you. We handle personal information in line with the Australian Privacy Principles. Call (02) 9659 9882 or visit either location.